Notes: all the below clauses are referring to the items that selling from our overseas warehouse by sstaps.com (short as E-shop items in below mentioned)
Product Warranty
E-shop Items covered by a warranty of 5 years from purchasing date on body leakage and 1 year of other parts. During this period, parts with construction defects in material or workmanship will be replaced free of charge.
Notes:
- This warranty will not respond in the case of faults caused by unsuitable or improper use, wrong installation,natural wears, improper or careless treaments, wrong usage of cleaning or maintenance products.
- Clearance items not included
Delivery Time
Delivery time:
Shipping from Chicago warehouse across US
- Item in stock: within 1-2 working days
| Order time | To be shipped |
| Before 17:00(CHI local) | the same day |
| After 17:00(CHI local) | the next day |
- Item out of stock: To be informed
Shipping from UK warehouse across EU(including UK)
- Item in stock: within 1-2 working days.
| Order time | To be shipped |
| Before 08:00(London local) | the same day |
| After 08:00(Lodon local) | the next day |
- Item out of stock: To be informed
Shipping Policy
Domestic Shipping Express in USA
- Free shipping by TNT,Fedex ,UPs or DHL,USPS
- Delivery time to be 2-8 working days.
- free shipping not included area: Puerto Rico, Alaska and Hawaii
Domestic Shipping Express in UK
- Free shipping by LL,RM,YODEL,P&L,DHL,DPD,XDP
- Delivery time to be 1-3 working days
- free shipping not included area:
Internationa Shipping Express from UK to EU countiries
- Free shipping by RM,DPD,P&F,DHL
- Delivery time to be 2-9 working days.
- free shipping included area:
| Countries | Zone | Countries | Zone |
| Belgium | 1 | Croatia | 4 |
| Ireland | 1 | Czech Republic | 4 |
| Luxembourg | 1 | Estonia | 4 |
| Netherlands | 1 | Greece | 4 |
| France | 2 | Hungary | 4 |
| Germany | 2 | Latvia | 4 |
| Austria | 3 | Lithuania | 4 |
| Denmark | 3 | Poland | 4 |
| Finland | 3 | Romania | 4 |
| Italy | 3 | Slovakia | 4 |
| Portugal | 3 | Slovenia | 4 |
| San Marino | 3 | Gibraltar | 5 |
| Spain | 3 | Liechtenstein | 5 |
| Sweden | 3 | Norway | 5 |
| Bulgaria | 4 | Switzerland | 5 |
Currently for retail, we don’t offer international shipping, but if you really want to buy the items that we don’t sell online, you can contact us, if we happen to have stock, we will offer you the costs and the shipping freight accordingly.
Payment Methods
Currently we accept Paypal and Western union, and Strip will be available soon, which allows us to accept all kind of payments: credit cards or direct payment through a PayPal account.
Coupon Policy
We offer Digital Coupons frequently on sstaps.com website or our social network sites such as Facebook, Twitter…
Notes:
- Each coupon is identified with coupon code, and has different requirements and rewards. read before use please.
- Coupons are intended by single use only.
- Some promotional offers may not be combined with other offers in the same order, Generally, only one coupon code may be used per order.
- Coupons’s face value cannot be exchanged for cash or gifts.
- Coupons cannot be extended once expired.
Changes & Cancellation
Allowed, and request must be before shipment.once the item is on route, then have to proceed the returning policy.
Return Policy
After receiving the item, cancellation requests must be within 7days .
Defective returns:
Please e-mail us with photos or videos to show the item problem if there is any, once we have received the email, we will contact you to arrange the return/exchange details.
Return items should be under the original conditions:
- must not have been used/worn/washed;
- must not be missing pieces,with all tags attached;
- must be in the original good condition box and packing;
General Returns:
Customers who purchase items wrongly or want to change mind, please kindly read the following returning details:
Return items should be under the original conditions:
- must not have been used/worn/washed;
- must not be missing pieces(with all tags attached);
- must not be a clearance /liquidation /closeout /DIy item;
- must be in re-salable condition;
- must be free from scratches and or defects;
- must be in the original good condition box and packing;
- must be in the original box and package;
please CONTACT US and provide photos reference prior to return.
- The period of 7 days is calculated from the date the item is received. Any item exceeds 7days, we do not accept refund or exchange.
- The refund would be processed after the item is received by our warehouse staff, which is confirmed to be in good condition
- It would be at the buyer’s own cost to return the unwanted item. We will also deduct the cost for shipping the item to you.
– The refund will be done through Paypal within 3 working days after we receive the item and it will be transferred to the original account only.
— please Keep your tracking number to ensure shipment can be traced promptly(in case of any or loss damage in the shipment), We can’t refund the payment without receiving the return items.